my36 Frequently Asked Questions

You must be at least 21 years of age to register and play on my36. This is a strict requirement with no exceptions. my36 performs age verification during registration and again during KYC review before your first withdrawal. Any account found to belong to a person under 21 will be closed immediately and deposits returned to the source.

my36 may request a government-issued photo ID (MyKad or passport), proof of residential address (a recent utility bill or bank statement showing your name and address in Malaysia), and verification of your payment method. KYC is typically triggered before your first withdrawal. Submitting clear, legible documents speeds up the process significantly — most verifications are completed within one business day.

No. Each player is permitted exactly one my36 account. Multi-accounting — using the same or different personal details, devices, or IP addresses — is a breach of my36's Terms & Conditions and will result in immediate suspension and potential forfeiture of balances. If you have forgotten your login credentials, use the password reset function rather than registering a new account.

Click "Forgot Password" on the my36 login page, enter the email address registered to your account, and check your inbox for the reset link. If the email does not arrive within five minutes, check your spam or junk folder. If you no longer have access to your registered email address, contact my36 Live Chat support with your account details for manual identity verification and a password reset.

You can request account closure by contacting my36 Live Chat or by submitting a closure request through the Account Settings panel. Before closure, my36 will process any pending withdrawal to your verified payment method. Note that if you are closing your account for responsible gaming reasons, my36's self-exclusion tool is a faster and equally effective option — and it can be activated instantly from the dashboard.

my36 accepts Touch n Go eWallet, Boost, Maybank FPX, CIMB FPX, Public Bank FPX, Visa, and Mastercard. All transactions are processed in Malaysian Ringgit (MYR). The available payment options may vary slightly based on your location within Malaysia and the device you are using. Check the Cashier page in your my36 account for the full current list.

The minimum deposit at my36 is RM10, making it accessible for casual players across Malaysia who want to explore slots, live casino, or sportsbook without a large initial commitment. Some promotions may require a higher minimum deposit to qualify — check the specific bonus terms on the promotions page before depositing.

Touch n Go eWallet withdrawals on my36 are typically processed within 5 to 30 minutes once approved, making it one of the fastest withdrawal options available. Processing times may be slightly longer during peak hours or if your account is undergoing KYC review for the first time. After the initial KYC check is cleared, subsequent withdrawals are usually much faster.

FPX bank transfer withdrawals (Maybank, CIMB, Public Bank) at my36 are typically processed within one business day. The actual credit time depends on your bank's processing schedule — some Malaysian banks post incoming transfers within minutes, while others may take until the next business banking day. If your withdrawal has not arrived after 24 hours, contact my36 Live Chat with your transaction reference.

my36 does not charge platform fees on deposits or withdrawals. However, your bank, e-wallet provider (Touch n Go, Boost), or card network (Visa/Mastercard) may apply their own transaction fees. To avoid unexpected deductions, check your payment provider's fee schedule before initiating a large transfer. Any fees shown at checkout are from the payment provider, not from my36.

The minimum withdrawal at my36 is RM50. Withdrawals must be made to the same payment method used for your most recent qualifying deposit. Ensure your account has passed KYC verification before submitting a withdrawal request, as unverified accounts may experience delays. Bonus funds cannot be withdrawn until the applicable wagering requirements are fully met.

my36 offers hundreds of slot games from leading providers including Pragmatic Play, PG Soft, Microgaming, and Spadegaming. The slots lobby features classic three-reel titles, five-reel video slots, jackpot progressives, and Megaways mechanic games. All slots are playable on desktop and mobile via browser — no app download required. Check the Slots page for the full catalogue and current featured titles.

Yes. All live casino games at my36 — including live baccarat, live roulette, live blackjack, and live sic bo from providers like Evolution Gaming and Asia Gaming — are fully optimised for mobile play. You can access them via any modern smartphone or tablet browser without downloading an app. A stable internet connection (4G or Wi-Fi) is recommended for the best live streaming experience.

Yes. my36's sportsbook covers Malaysia Super League (MSL) fixtures alongside EPL, La Liga, Champions League, and other major competitions. You can place pre-match and live in-play bets on Malaysian football throughout the season. The sportsbook also covers other local and regional sports popular with Malaysian punters. Check the Sportsbook page for current match listings and available bet types.

RTP stands for Return to Player — the theoretical percentage of all wagered money a slot or game returns to players over millions of rounds. For example, a slot with 96% RTP returns RM96 for every RM100 wagered on average across all players over time. my36 displays the RTP of every game in the game info panel. A higher RTP does not guarantee wins in a single session, but it indicates a more player-friendly long-term average.

Yes. All games on my36 use certified Random Number Generator (RNG) technology provided by our licensed game suppliers. Each game provider holds their own certification from an independent, internationally recognised testing laboratory. RNG certification ensures that all game outcomes are random and cannot be manipulated. my36 only partners with game providers who maintain active certifications in good standing.

my36 offers a welcome bonus for new players on their first deposit. The specific bonus amount, match percentage, and minimum deposit requirement are published on the Promotions page and may be updated periodically. To claim it, register a new account, navigate to the Promotions page, opt in to the welcome offer before depositing, and make your qualifying first deposit. Bonus funds are credited automatically once the deposit is confirmed.

Wagering requirements specify how many times you must wager a bonus amount before withdrawing bonus-derived winnings. For example, a RM100 bonus with a 30x wagering requirement means you must place a total of RM3,000 in qualifying bets before the bonus converts to withdrawable cash. Slots typically contribute 100% towards wagering; live casino and table games may contribute a lower percentage. Always check the specific promotion terms before claiming a bonus at my36.

Yes. Bonuses and bonus-derived winnings at my36 have expiry periods stated in each promotion's terms and conditions. If you do not meet the wagering requirements within the stated expiry period, the bonus and any associated winnings will be removed from your account automatically. Expiry periods vary by promotion — check the specific bonus terms carefully before opting in.

Yes. my36 runs a loyalty programme that rewards active players with points for every qualifying wager. Points accumulate over time and can be redeemed for bonus credits or used to progress through loyalty tiers, each offering enhanced benefits such as higher withdrawal limits, dedicated support, and exclusive reload bonuses. Log in to your my36 account and check the Loyalty section for your current tier and point balance.

my36 operates under an international gaming authority licence and serves players in Malaysia through a regulated online gaming platform. All games use certified RNG technology and the platform employs SSL encryption for all transactions. Malaysian players are responsible for understanding the gambling laws applicable in their own jurisdiction before registering. my36 does not operate from within Malaysia and targets players in markets where online gaming is permissible.

Log in to your my36 account, go to Account Settings, and select the Responsible Gaming section. From there you can set daily, weekly, or monthly deposit limits. Any reduction in your deposit limit takes effect immediately. Increases require a 24-hour cooling-off period before they apply — a deliberate design choice to protect you from impulsive decisions. You can review and adjust your limits at any time.

Self-exclusion on my36 allows you to suspend your account for a defined period — 30 days, 90 days, 6 months, 1 year, or permanently. You can activate it instantly from the Responsible Gaming section of your account dashboard, without needing to contact support. Self-exclusion is irrevocable for the chosen period. Attempting to register a new account while self-excluded is a breach of my36's Terms & Conditions.

If you feel your gambling has become a problem, act now — use the self-exclusion tool in your my36 account dashboard to immediately suspend access. You can also contact my36 Live Chat for confidential responsible gaming assistance. For professional support in Malaysia, Talian Kasih (15999) offers free addiction counselling, and Befrienders KL (03-7627 2929) provides 24-hour emotional support. You are not alone — help is available.