Last updated: 11 June 2026 | Applies to all my36.asia services | 21+ only
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and my36 ("my36", "we", "us", "the Company"), the operator of the online gaming platform accessible at my36.asia and its associated subdomains and services.
By registering an account, logging in, depositing funds, or participating in any game or promotion offered through the my36 platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated by reference into these Terms.
These Terms apply to all versions of the my36 platform, including the web-based interface accessible via desktop, mobile browser, or any other method of access.
To register and use the my36 platform, you must satisfy all of the following eligibility criteria:
my36 reserves the right to require proof of age and identity at any time and to suspend or close any account where eligibility cannot be confirmed. Any funds remaining in a closed underage account will be returned to the deposit source after deduction of any bonus amounts or winnings derived from ineligible play.
Each player is permitted to hold one (1) account on the my36 platform. Registering or operating multiple accounts — whether using the same or different personal details, device, IP address, or household — constitutes a breach of these Terms and may result in immediate account suspension, forfeiture of balances, and permanent ban.
When registering an account with my36, you agree to:
my36 reserves the right to refuse account registration at its sole discretion without obligation to provide reasons.
All financial transactions on the my36 platform are processed in Malaysian Ringgit (MYR). my36 accepts deposits and processes withdrawals via the following supported payment methods: Touch n Go eWallet, Boost, Maybank FPX, CIMB, Public Bank, Visa, and Mastercard. Supported methods may be updated from time to time without prior notice.
Deposits: The minimum deposit amount is RM10. Deposits are credited to your my36 account promptly upon confirmation from the relevant payment provider. my36 does not charge fees on deposits; however, your bank or e-wallet provider may apply their own fees.
Withdrawals: Withdrawal requests are processed to the same payment method used for the most recent qualifying deposit, subject to verification requirements. my36 targets processing times of 5–30 minutes for e-wallet withdrawals and up to one (1) business day for FPX bank transfers. Actual processing times may vary due to factors outside my36's control.
Verification: my36 may request identity verification documents (government-issued photo ID, proof of address, payment method verification) before processing any withdrawal. This is a standard Know Your Customer (KYC) procedure required under our licensing obligations. Failure to provide requested documentation within 30 days may result in withdrawal suspension.
Inactive accounts: An account with no login activity for 12 consecutive months may be classified as dormant. my36 reserves the right to apply a monthly administrative fee to dormant account balances, subject to advance notice to the registered email address.
my36 offers various promotions and bonus programmes to eligible players. All bonuses are subject to the specific terms and conditions published alongside each offer. In cases of conflict, the specific promotion terms prevail over these general Terms.
Unless stated otherwise in specific promotion terms, the following general bonus conditions apply:
All games available on the my36 platform are operated using certified Random Number Generator (RNG) technology provided by our licensed game suppliers, which include but are not limited to Pragmatic Play, PG Soft, Evolution Gaming, Microgaming, and Asia Gaming. Each game provider holds its own certification from an internationally recognised testing laboratory.
Theoretical Return to Player (RTP) percentages are published within each game's information panel and reflect long-term statistical averages across millions of game rounds. RTP figures do not guarantee results in any individual session or for any individual player.
In the event of a malfunction, network disconnection, or system error during a game session, my36 reserves the right to void the affected game round and return the applicable stake to the player's account. Where a game result has already been determined prior to the error, that result stands unless it demonstrably resulted from a system fault attributable to my36.
The rules applicable to each specific game type — including but not limited to live baccarat, live roulette, online slots, poker, and Fisher Games — are available within the game interface. Players are responsible for familiarising themselves with individual game rules before play.
The following conduct is strictly prohibited on the my36 platform. Violation of any prohibition below may result in immediate account suspension, permanent ban, forfeiture of funds, and referral to relevant authorities where applicable:
All content on the my36 platform — including but not limited to text, graphics, logos, game software, user interface elements, trademarks, and proprietary systems — is the intellectual property of my36 or its licensed third-party suppliers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the my36 platform strictly for personal, non-commercial gaming purposes in accordance with these Terms. No other rights are granted. You may not reproduce, distribute, modify, display, or create derivative works from any my36 content without prior written consent.
To the fullest extent permitted by applicable law, my36 and its affiliates, directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the my36 platform, including but not limited to:
Nothing in these Terms shall limit liability for fraud, gross negligence, or any other liability that cannot be excluded by law.
my36 is committed to promoting responsible gambling. We provide the following player protection tools accessible from the account dashboard:
All players must be 21 years of age or older. my36 conducts age verification and may request documentation at any time. Players who have self-excluded must not attempt to circumvent exclusion by registering a new account — doing so is a violation of these Terms.
my36 reserves the right to suspend, restrict, or permanently close any account with or without prior notice if, in my36's reasonable judgement, there is evidence of:
Upon account closure for breach of Terms, my36 reserves the right to forfeit any balance remaining in the account, including bonus funds and winnings derived from prohibited conduct. Legitimate account balances (i.e. deposited funds not arising from prohibited conduct) will be returned to the player's verified payment method where feasible, at my36's discretion.
Players who wish to close their own account voluntarily may do so by contacting my36 Live Chat or submitting a closure request via the account settings panel.
my36 reserves the right to amend, update, or replace these Terms at any time. Material changes will be notified to registered players via the email address on file or via a notice displayed prominently on the my36 platform no less than 7 days before the changes take effect, except where urgent implementation is required for legal or regulatory compliance.
Continued use of the my36 platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the platform and may request account closure.
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which my36 holds its gaming licence. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be referred to my36 customer support for informal resolution.
If a dispute cannot be resolved informally within 30 days, it shall be referred to binding arbitration in accordance with the rules of an internationally recognised arbitration body, unless applicable law requires otherwise. The language of arbitration shall be English.
Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.
If you have any questions about these Terms and Conditions, or wish to raise a formal complaint, please contact the my36 support team through the following channels:
For responsible gaming support, please also visit our dedicated Responsible Gaming page. For frequently asked questions, visit FAQ.
These Terms and Conditions were last updated on 11 June 2026 and supersede all previous versions. © 2026 my36.asia. All rights reserved.
my36 enforces strict age verification at registration and during withdrawal KYC checks. Underage gambling is prohibited without exception. Any account found to be held by a person under 21 will be closed and deposits returned.
Each player may hold exactly one my36 account. Multi-accounting is a breach of Terms resulting in suspension and forfeiture. If you've forgotten your login, use the password reset function — do not create a new account.
All bonuses at my36 carry clearly published wagering requirements. We don't hide terms in fine print — each promotion page shows the full conditions upfront, including wagering multiplier, eligible games, and expiry period.
All withdrawals at my36 are processed in MYR to your verified payment method — Touch n Go eWallet, Boost, or Malaysian bank FPX. KYC verification may be required before your first withdrawal is processed.
Every slot, table game, and live dealer game at my36 runs on independently certified RNG technology. Published RTP percentages are available in every game's info panel — no hidden house edge manipulation.
Deposit limits, loss limits, session reminders, and self-exclusion are all available in your my36 account dashboard. Gambling is for entertainment — use these tools to keep it that way. Visit Responsible Gaming for full details.
Now that you've read the Terms, you're well-informed and ready to enjoy everything my36 has to offer — slots, live casino, sportsbook, and more. 21+ only. Always gamble responsibly.
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