Terms & Conditions — my36 Malaysia

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and my36 ("my36", "we", "us", "the Company"), the operator of the online gaming platform accessible at my36.asia and its associated subdomains and services.

By registering an account, logging in, depositing funds, or participating in any game or promotion offered through the my36 platform, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gaming Policy, which are incorporated by reference into these Terms.

These Terms apply to all versions of the my36 platform, including the web-based interface accessible via desktop, mobile browser, or any other method of access.

To register and use the my36 platform, you must satisfy all of the following eligibility criteria:

• You are at least 21 years of age;
• You are accessing the platform from a jurisdiction where online gaming is not prohibited by applicable law;
• You are not a resident of any jurisdiction where the provision of online gaming services is illegal;
• You are not a current employee, officer, director, or contractor of my36, nor an immediate family member of such a person;
• You are acting on your own behalf and not as an agent or representative of any third party;
• You are not subject to a self-exclusion order on the my36 platform or any affiliated platform.

my36 reserves the right to require proof of age and identity at any time and to suspend or close any account where eligibility cannot be confirmed. Any funds remaining in a closed underage account will be returned to the deposit source after deduction of any bonus amounts or winnings derived from ineligible play.

Each player is permitted to hold one (1) account on the my36 platform. Registering or operating multiple accounts — whether using the same or different personal details, device, IP address, or household — constitutes a breach of these Terms and may result in immediate account suspension, forfeiture of balances, and permanent ban.

When registering an account with my36, you agree to:

• Provide accurate, complete, and truthful registration information, including your full legal name, date of birth, residential address, email address, and Malaysian mobile number;
• Maintain and promptly update your account information to ensure it remains accurate at all times;
• Create a strong, unique password and keep your login credentials strictly confidential;
• Notify my36 immediately upon becoming aware of any unauthorised access to or use of your account;
• Accept full responsibility for all activity conducted through your account, whether authorised by you or not, except in cases of unauthorised access reported to my36 promptly.

my36 reserves the right to refuse account registration at its sole discretion without obligation to provide reasons.

All financial transactions on the my36 platform are processed in Malaysian Ringgit (MYR). my36 accepts deposits and processes withdrawals via the following supported payment methods: Touch n Go eWallet, Boost, Maybank FPX, CIMB, Public Bank, Visa, and Mastercard. Supported methods may be updated from time to time without prior notice.

Deposits: The minimum deposit amount is RM10. Deposits are credited to your my36 account promptly upon confirmation from the relevant payment provider. my36 does not charge fees on deposits; however, your bank or e-wallet provider may apply their own fees.

Withdrawals: Withdrawal requests are processed to the same payment method used for the most recent qualifying deposit, subject to verification requirements. my36 targets processing times of 5–30 minutes for e-wallet withdrawals and up to one (1) business day for FPX bank transfers. Actual processing times may vary due to factors outside my36's control.

Verification: my36 may request identity verification documents (government-issued photo ID, proof of address, payment method verification) before processing any withdrawal. This is a standard Know Your Customer (KYC) procedure required under our licensing obligations. Failure to provide requested documentation within 30 days may result in withdrawal suspension.

Inactive accounts: An account with no login activity for 12 consecutive months may be classified as dormant. my36 reserves the right to apply a monthly administrative fee to dormant account balances, subject to advance notice to the registered email address.

my36 offers various promotions and bonus programmes to eligible players. All bonuses are subject to the specific terms and conditions published alongside each offer. In cases of conflict, the specific promotion terms prevail over these general Terms.

Unless stated otherwise in specific promotion terms, the following general bonus conditions apply:

• Bonuses are available to players who meet the stated eligibility criteria, which may include account verification status, deposit method, and geographic location;
• Bonuses carry wagering requirements — the amount by which the bonus (and, where applicable, the deposit) must be wagered before withdrawal of bonus-derived winnings is permitted;
• Wagering contribution rates vary by game type. Slots typically contribute 100%; live casino games and table games may contribute a lower percentage as stated in specific promotion terms;
• my36 reserves the right to withdraw any bonus at any time if there is evidence of abuse, including but not limited to bonus multi-accounting, arbitrage betting, or use of prohibited betting patterns;
• Bonus funds are non-transferable and have no cash value until wagering requirements are met in full;
• In the event of a system error or miscommunication resulting in an incorrect bonus amount being credited, my36 reserves the right to correct the error, including adjusting or removing incorrectly credited funds.

All games available on the my36 platform are operated using certified Random Number Generator (RNG) technology provided by our licensed game suppliers, which include but are not limited to Pragmatic Play, PG Soft, Evolution Gaming, Microgaming, and Asia Gaming. Each game provider holds its own certification from an internationally recognised testing laboratory.

Theoretical Return to Player (RTP) percentages are published within each game's information panel and reflect long-term statistical averages across millions of game rounds. RTP figures do not guarantee results in any individual session or for any individual player.

In the event of a malfunction, network disconnection, or system error during a game session, my36 reserves the right to void the affected game round and return the applicable stake to the player's account. Where a game result has already been determined prior to the error, that result stands unless it demonstrably resulted from a system fault attributable to my36.

The rules applicable to each specific game type — including but not limited to live baccarat, live roulette, online slots, poker, and Fisher Games — are available within the game interface. Players are responsible for familiarising themselves with individual game rules before play.

The following conduct is strictly prohibited on the my36 platform. Violation of any prohibition below may result in immediate account suspension, permanent ban, forfeiture of funds, and referral to relevant authorities where applicable:

• Registering more than one account, or using another person's account;
• Providing false, misleading, or fraudulent registration information;
• Using automated software, bots, scripts, or artificial intelligence to interact with any game or the platform interface;
• Exploiting software bugs, glitches, or errors — any such exploit must be reported to my36 support immediately;
• Engaging in collusion with other players, especially in poker or live dealer games;
• Using the platform in any manner that facilitates money laundering, fraud, or other financial crime;
• Accessing or attempting to access any part of the my36 system that you are not authorised to access;
• Reverse engineering, decompiling, or otherwise attempting to extract source code from any part of the my36 platform;
• Using a VPN, proxy, or other anonymisation tool to circumvent geographic restrictions or disguise your identity.

All content on the my36 platform — including but not limited to text, graphics, logos, game software, user interface elements, trademarks, and proprietary systems — is the intellectual property of my36 or its licensed third-party suppliers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the my36 platform strictly for personal, non-commercial gaming purposes in accordance with these Terms. No other rights are granted. You may not reproduce, distribute, modify, display, or create derivative works from any my36 content without prior written consent.

To the fullest extent permitted by applicable law, my36 and its affiliates, directors, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the my36 platform, including but not limited to:

• Loss of funds resulting from gaming outcomes;
• Service interruptions, system downtime, or technical faults beyond my36's reasonable control;
• Unauthorised access to your account resulting from your failure to maintain password confidentiality;
• Errors or inaccuracies in content displayed on the platform;
• Any decision to restrict, suspend, or terminate your account in accordance with these Terms.

Nothing in these Terms shall limit liability for fraud, gross negligence, or any other liability that cannot be excluded by law.

my36 is committed to promoting responsible gambling. We provide the following player protection tools accessible from the account dashboard:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Reductions take effect immediately; increases require a 24-hour cooling-off period.
• Loss Limits: Cap net losses over a defined time period.
• Session Time Reminders: Set timed pop-up alerts to notify you of session duration.
• Self-Exclusion: Suspend your account for a defined period (24 hours, 7 days, 30 days) or permanently. Self-exclusion is immediate and irrevocable for the chosen duration.

All players must be 21 years of age or older. my36 conducts age verification and may request documentation at any time. Players who have self-excluded must not attempt to circumvent exclusion by registering a new account — doing so is a violation of these Terms.

my36 reserves the right to suspend, restrict, or permanently close any account with or without prior notice if, in my36's reasonable judgement, there is evidence of:

• Breach of any provision of these Terms;
• Fraudulent, deceptive, or criminal activity;
• Failure to pass identity verification or age verification;
• Requests from law enforcement or regulatory authorities;
• Account inactivity exceeding the dormancy threshold;
• Chargebacks, payment disputes, or suspected payment fraud.

Upon account closure for breach of Terms, my36 reserves the right to forfeit any balance remaining in the account, including bonus funds and winnings derived from prohibited conduct. Legitimate account balances (i.e. deposited funds not arising from prohibited conduct) will be returned to the player's verified payment method where feasible, at my36's discretion.

Players who wish to close their own account voluntarily may do so by contacting my36 Live Chat or submitting a closure request via the account settings panel.

my36 reserves the right to amend, update, or replace these Terms at any time. Material changes will be notified to registered players via the email address on file or via a notice displayed prominently on the my36 platform no less than 7 days before the changes take effect, except where urgent implementation is required for legal or regulatory compliance.

Continued use of the my36 platform after the effective date of any amendment constitutes acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the platform and may request account closure.

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which my36 holds its gaming licence. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be referred to my36 customer support for informal resolution.

If a dispute cannot be resolved informally within 30 days, it shall be referred to binding arbitration in accordance with the rules of an internationally recognised arbitration body, unless applicable law requires otherwise. The language of arbitration shall be English.

Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction where necessary to prevent irreparable harm.

If you have any questions about these Terms and Conditions, or wish to raise a formal complaint, please contact the my36 support team through the following channels:

• Live Chat: Available 24/7 via the chat widget on my36.asia
• Email: [email protected]

For responsible gaming support, please also visit our dedicated Responsible Gaming page. For frequently asked questions, visit FAQ.

These Terms and Conditions were last updated on 11 June 2026 and supersede all previous versions. © 2026 my36.asia. All rights reserved.