Gambling is entertainment. my36 is committed to keeping it that way — with real tools, honest information, and zero tolerance for underage play.
If gambling is causing you harm right now — please use the Self-Exclusion tool in your my36 account dashboard immediately, or contact Live Chat for urgent assistance. You are not alone.
At my36, we believe that online gaming should always be an enjoyable form of entertainment — never a source of stress, debt, or harm. As a platform built specifically for Malaysian players, we take our responsibility to this community seriously. That means providing transparent tools, honest information, and an environment where players in Kuala Lumpur, Penang, Johor Bahru, and across Malaysia can set real boundaries on their play.
Responsible gaming at my36 is not a legal checkbox. It's built into how the platform works. Our player protection tools are accessible directly from the account dashboard — no support tickets required, no waiting periods for reducing limits. We design these tools to be used, not just listed on a page.
The first and most fundamental rule at my36: you must be 21 years of age or older to register and play. This is non-negotiable. We conduct age verification at registration and during KYC review, and any account found to be held by an underage player is closed immediately with deposits returned to the source.
If you ever feel that your relationship with gambling has become unhealthy — that you're chasing losses, hiding your gambling from family, or spending more than you can afford — the tools on this page are here for exactly that situation. Use them without hesitation. Your wellbeing matters more to us than your activity level on the platform.
All of the following tools are available in your account dashboard. No support request needed — set them yourself, instantly.
Set a maximum deposit amount per day, week, or month. Once you reach your limit, my36 will block further deposits until the period resets — protecting your budget automatically.
Reduction: Takes effect immediately.
Increase: 24-hour cooling-off period applies.
Cap the net amount you can lose over a chosen time period. If your losses reach the limit, your gaming session is suspended for the remainder of that period — automatically.
Set daily, weekly, or monthly. Reducing your loss limit takes immediate effect.
Set a session duration limit. After your chosen time, my36 displays a pop-up reminder — making you consciously decide whether to continue, rather than losing track of time.
A simple nudge that makes a real difference to long gaming sessions.
Take a short break from my36 without a full self-exclusion. Cooling-off periods of 24 hours, 48 hours, or 7 days are available. Your account is temporarily suspended for the duration.
Cannot be cancelled once activated. A deliberate friction point to protect you.
Exclude yourself from my36 for 30 days, 90 days, 6 months, 1 year, or permanently. Self-exclusion is immediate, irrevocable for the chosen period, and cannot be shortened once activated.
Attempting to register a new account during self-exclusion breaches our Terms.
Enable periodic on-screen summaries showing your total time played, net win/loss for the session, and a prompt to review your limits. Available at 30-minute, 1-hour, or 2-hour intervals.
Keeping you informed and in control throughout your session at my36.
Problem gambling can develop gradually — it's not always obvious at first. The following are recognised warning signs that your gambling may have moved beyond healthy entertainment. If several of these apply to you, we strongly encourage you to use my36's self-exclusion tool and seek support.
You find yourself gambling with money earmarked for rent, bills, food, or other essential expenses.
You chase losses — betting more to try to recover what you've lost in a previous session.
You hide your gambling activity from family members or close friends.
You feel anxious, irritable, or restless when you're not gambling.
You have borrowed money, sold belongings, or neglected financial obligations because of gambling.
You find it difficult to stop gambling once you've started, even when you intended to play for only a short time.
Gambling is affecting your work performance, studies, or relationships with family and friends.
You use gambling as a way to escape from stress, depression, anxiety, or difficult life situations.
Responsible gaming at my36 is about making conscious choices. Here are habits that help keep gambling firmly in the entertainment category:
Decide on the maximum amount you're comfortable spending in a session before you log in. Use my36's deposit limit tool to enforce that budget automatically — so even in the heat of the moment, the limit holds.
Think of your gaming budget the way you'd think of a cinema ticket or a meal out. Money spent on entertainment isn't "lost" — it's the price of the experience. If you win, that's a bonus, not an expectation.
Extended sessions can cloud judgement and make it harder to stop. Set a session timer in your my36 dashboard and honour it when the reminder appears. A short break often provides the clarity needed to walk away at the right time.
Chasing losses is one of the most dangerous patterns in gambling. If you've hit your loss limit for the session, stop. The next session is independent — there's no "due" win coming to balance things out.
Playing when you're stressed, sad, or angry increases the risk of poor decisions and overspending. If you're going through a tough time in KL or anywhere in Malaysia — take a break from my36 until you're in a better headspace.
my36 enforces a strict minimum age of 21 years. Age verification is conducted at registration and during KYC review. We do not make exceptions — not for bonuses, not for any reason.
The minimum age to use the my36 platform is 21 years. This applies to all services — slots, live casino, sportsbook, poker, and Fisher Games. We enforce this through identity verification checks at registration and during the KYC withdrawal process, where we may request a copy of your MyKad or passport.
If you live in a household with minors and use my36 on a shared device, we strongly recommend:
If you become aware that a person under 21 has accessed a my36 account — including your own — please contact my36 support via Live Chat immediately. We take all underage gambling reports seriously and will act promptly.
Responsible gaming tools at my36 aren't buried in a support ticket queue. They're in your account dashboard — deposit limits, self-exclusion, cooling-off — available in seconds, whenever you need them.
Our 24/7 Live Chat support team is trained in responsible gaming and communicates in English, aware of the Malaysian context. If you're struggling, our team can guide you to the right tools and resources without judgement.
Every slot and game at my36 shows its published RTP percentage. Understanding that the house has a mathematical edge — and what that edge is — is fundamental to gambling responsibly. my36 publishes this information upfront.
The following questions are adapted from internationally recognised problem gambling screening tools. Answer honestly — this is for your benefit only.
Have you ever spent more time or money gambling than you originally intended?
Do you feel a need to gamble with increasing amounts of money to get the same level of excitement?
Have you tried to stop or cut back on gambling but found it difficult or impossible?
Do you feel preoccupied with gambling — thinking about it when you're doing other things?
Have you lied to family members or friends about the extent of your gambling?
Have you relied on others to provide money to relieve a financial situation caused by gambling?
If you are concerned about your own or someone else's gambling, professional support is available. my36 encourages any player who needs help to reach out — to us directly, or to dedicated support services.
Available 24/7 via Live Chat on my36.asia. Our team can activate self-exclusion, adjust limits, or simply talk through your concerns confidentially.
Talian Kasih: 15999 — A national hotline available to Malaysians experiencing addiction issues, including problem gambling. Available in Bahasa Malaysia and English.
Hospital-based psychiatric and addiction counselling services are available at government hospitals across KL, Penang, Johor Bahru, and other major Malaysian cities. Contact your nearest government hospital's psychiatry department.
Emotional support line: 03-7627 2929 (KL) — Confidential, non-judgmental emotional support for anyone in distress, available 24 hours a day.
Gambling at my36 should always feel like fun — not pressure. Set your limits, know your boundaries, and enjoy everything my36 has to offer within them. 21+ only. Always gamble responsibly.
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